For the Love of Dolly Parton, Teach the WHY
I have questioned EVERYTHING this week. And somewhere between questioning systems, practices, decisions, and probably the meaning of life itself, something clicked.....I figured out why people do not hear me when I say, "They don't understand, we have to teach them." or "They know what to do, how to do it, they have no clue WHY we do it." As a society, we spend a whole lot of time saying: “They should know this.” Should they? Like... SHOULD THEY REALLY? Because I am becoming increasingly convinced that we have built entire systems around the assumption that people know things nobody ever actually taught them. And then we are shocked when implementation falls apart. Here is the thing. We are mimickers. We watch the people around us. Someone models something. We follow the steps. We learn the routine. We get pretty ding dang good at doing exactly what we saw someone else do. And that can look a whole lot like mastery. Until something changes. Change the routi...